CLIENT SUPPORT SERVICES

Resource Access (RA) has designed Client Support Services to deliver intensive, effective, and specialized community-based services to adults and families in need in Alton Park and surrounding neighborhoods of Chattanooga, TN. These services will include the casework and crisis interventions necessary to assess, plan, link, coordinate, and facilitate on behalf of the client. Resource Access services are designed to prevent extreme crises and to assist clients in reaching their short-term and long-term goals. Client stability and support are the primary program goals.

RA will strive to deliver high-quality support services to ensure stability among our clientele. As a result of their participation, clients will be better able to function in a positive manner, with increased self-reliance, responsibility, and a better insight into their own individual and family dynamics. Throughout this process, the RA staff will work collaboratively with interested agencies, the local community, and the client, all while providing and coordinating the needed case management services. 

Assessment

Resource Access receives referrals from individuals, social service agencies, and other partnered entities in the community. When a referral for client support services is received, a comprehensive assessment is completed. The assessment is a holistic review of a client’s living situation, strengths and weaknesses, needs, resources, and support system. The case manager is responsible for the assessment and works with the client and relevant professionals for the overall completion of this assessment.

Based on the results of the client services assessment, a decision will be made by RA staff as to what level of services are appropriate for us to provide. Clients who are in need of services beyond the purview of RA will be referred to other community resources.